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We accept unworn, unused merchandise purchased from the Brixton website in its original packaging with tags included for a refund of the product. Original shipping charges are non-refundable. Although Brixton covers the return shipping charges, there is a $5 restocking fee on each order returned. You have 30 days from the ship date to return your goods. If your return is received after 30 days from the date of delivery a store credit will be issued. If your product was received damaged due to shipping or manufacturing, please call or email our team for assistance.
NOTE: Any product that is marked down in our SALE section(s) is not eligible for any refund or exchange. All sales are final.
All Mask Sales Final – No Refunds Or Exchanges
Please allow 5-20 days for your return to process. Returns are credited to the same card or PayPal account used to make your purchase. We’ll send you an email when our team has processed your refund so you know the funds are on the way.
A return form is included with every package along with a packing slip and pre-paid shipping label. If you no longer have these items, please contact us by emailing firstname.lastname@example.org or calling +61 2 9666 9822 during regular business hours, 9 am to 5 pm UTC/GMT, Mon-Fri.
Exchanges & Gift Returns
Exchanges are not available for online purchases. If a different size or color is desired, simply return the original item(s) for a full refund and place a new order for the item(s) you’d like.Read More
Once an order has been submitted, a confirmation email will be sent to the email address provided with your order. To cancel an order, please immediately reply to the confirmation email or call our Customer Service department at +61 2 9666 9822. We cannot guarantee that cancellation will be possible.
Once an order has been submitted, its contents cannot be modified. Please be sure to input the correct address, email, payment method, and item selections. We cannot change the colors, styles or sizes of your selections once the order has been confirmed.
Please allow 1-3 business days (excludes Saturdays & Sundays) for Ground delivery orders to be processed before shipping. Once your order has been processed and shipped, a confirmation email with tracking information will be sent to the email address provided.
Regular Brixton order fulfillment hours are Mon to Fri, 7 am to 5 pm UTC/GMT. We ship from our distribution center in Botany NSW 2019, Australia. Any orders placed on the weekend or during holidays will begin processing on the next business day.Read More