Help Center

Returns

AU Online Return Policy

We accept unworn, unused merchandise purchased from the Brixton website in its original packaging with tags included for a refund of the product. Original shipping charges are non-refundable. Although Brixton covers the return shipping charges, there is a $5 restocking fee on each order returned. You have 30 days from the ship date to return your goods. If your return is received after 30 days from the date of delivery a store credit will be issued. If your product was received damaged due to shipping or manufacturing, please call or email our team for assistance.

All Mask Sales Final – No Refunds Or Exchanges

Please allow 5-20 days for your return to process. Returns are credited to the same card or PayPal account used to make your purchase. We’ll send you an email when our team has processed your refund so you know the funds are on the way.

If a return is received after 30 days or does not otherwise meet the requirements of our return policy it will be returned to the return address listed on the package. Brixton monitors returns to identify potential misuse or abuse of our return policies. We reserve the right to refuse service to anyone.

A return form is included with every package along with a packing slip and pre-paid shipping label. If you no longer have these items, please contact us by emailing ausinfo@brixton.com or calling +61 2 9666 9822 during regular business hours, 9 am to 5 pm UTC/GMT, Mon-Fri.

To submit a return, please follow the directions below:

  • Circle what you’re sending back on the packing slip
  • Place the item(s), return form and packing slip in a secure box
  • Stick the enclosed pre-paid shipping label on the package
  • Get the package to the shipping carrier on your label
  • Returns shipped back using a pre-paid label may take 2-7 days to reach our headquarters. We ask that you obtain a proof of postage or note your tracking number so that if your shipment goes missing on the way back to us, you’ll have proof you sent it.

After your return has been received, please allow 1 to 3 weeks (5-15 business days) for your return to process. Our team will send a confirmation email with receipt when your refund credit has been submitted.

Exchanges & Gift Returns

Exchanges are not available for online purchases. If a different size or color is desired, simply return the original item(s) for a full refund and place a new order for the item(s) you’d like.

Brixton does not offer refunds, exchanges or store credit for items purchased through 3rd party retailers. If you would like to return a gift, it will be required that you provide the original order number for the online purchase. Refunds will be processed back to the original form of payment used for the transaction. Exchanges and store credit are not available for gift returns.

Damaged & Defective Item Claims

If you received a damaged or defective item, please contact our team or submit a contact form on our website to initiate a claim. We are not able to accept damaged or defective goods until a claim has been submitted.

Further instructions will be provided after we have received your claim details. Replacements for damaged or defective goods will be provided at the discretion of Brixton.


Processing & Shipping

Processing

Once an order has been submitted, a confirmation email will be sent to the email address provided with your order. To cancel an order, please immediately reply to the confirmation email or call our Customer Service department at +61 2 9666 9822. We cannot guarantee that cancellation will be possible.

Once an order has been submitted, its contents cannot be modified. Please be sure to input the correct address, email, payment method, and item selections. We cannot change the colors, styles or sizes of your selections once the order has been confirmed.

Please allow 1-3 business days (excludes Saturdays & Sundays) for Ground delivery orders to be processed before shipping. Once your order has been processed and shipped, a confirmation email with tracking information will be sent to the email address provided.

Regular Brixton order fulfillment hours are Mon to Fri, 7 am to 5 pm UTC/GMT. We ship from our distribution center in Botany NSW 2019, Australia. Any orders placed on the weekend or during holidays will begin processing on the next business day. 

Domestic | Track your Order

Free ground shipping on Australia orders over $79! We offer Signature Delivery and Express Delivery for all orders shipped within Australia, and FedEx International Economy for orders shipped to New Zealand.

Orders placed after 12:00 pm UTC/GMT will begin processing the following business day.

International

For all deliveries outside of the Australia, in addition to appropriate international shipping charges, you will be responsible for any and all local taxes, duties, tariffs or other similar charges or impositions (including VAT) associated with your purchase, if any. By placing your order, you are agreeing that you will be responsible for and will pay, as due, all such charges, as applicable.


Payments

Please Note: Sales tax will be included on all orders shipped within the state of California.

Credit Cards

  • Visa
  • MasterCard
  • American Express
  • Discover

After Pay

Afterpay offers one transparent solution to shoppers with no credit checks, no interest, no hidden fees, and no catch.

  • New Afterpay users can get an instant approval decision in minutes.
  • Customers pay in four installments every two weeks, directly to Afterpay.
  • Always zero interest, never additional fees when shoppers pay on time.

Paypal

Paypal offers a more safe ways to pay—credit cards, debit cards, alternative payment methods3, PayPal, Venmo, and even PayPal Credit, a way to let you buy now and pay over time.

Apple Pay

Apple Pay is easy and works with the Apple devices you use every day. You can make contactless, secure purchases with a faster checkout.


Account

Create An Account

Orders may be placed as a guest directly or with a Brixton account.

The benefits to creating a Brixton account:

  • Securely save billing and shipping details for faster checkout
  • Access order history and updated order status
  • Sign up for rewards program
  • Manage newsletter subscription

Promotional Rules

Promo Codes

Enter your promo code in field, hit the "Apply" button. Watch the discount instantly be applied to your order.

Please Note:

  • Not valid for use on prior purchases.
  • Promo codes cannot be combined. Limit one code per order.
  • Promo codes cannot be applied toward the purchase of a Gift Card.
  • Shipping is not included unless specified.
  • Promo codes are restricted to purchases on brixton.com.
  • Brixton is not responsible for lost or stolen codes.
  • Offer cannot be redeemed for cash.
  • Terms are subject to change.

FAQ's

Order Placement

Q: How do I place an order through the Brixton website?

To select items for an order, choose the color, size and quantity and add to your shopping cart. If the desired color or size is unable to be selected, this indicates the item in the desired color and size is out of stock. Once you have selected the items for order, click through to your cart to complete the checkout process.


Availability

Q: What happens if my item is out of stock?

If an item(s) selected on your order is out of stock, a notification will be sent to the email address provided and payment will be cancelled. At this time, we are unable to make substitutes for out of stock items in your order.

Please note: Order Confirmation emails are automated emails that are sent prior to contacting you about an Out of Stock item.

Q: Does Brixton restock products and/or can I be notified if an item restocks?

Many Brixton products are limited edition and will not restock after quantities run out on our website. We do our best to provide a broad variety of options for our customers. Therefore, while some of our styles in apparel, headwear and accessories will carry over from season to season, they may come in different colors or fabrics.

We do offer restocking email notifications for out of stock products, but there is no guarantee that out of stock products will be restocked.


Stockists

Q: If the Brixton product that I want is not available on the website, where can I find it?

If a product is out of stock or not available on our website, check out our Find a Store tab to locate nearby shops and online retailers that carry Brixton products. Please note that we do not have current inventory information for our retailers. If you’d like to inquire about a specific product, please reach out to a store directly using the provided contact info.


Sizing

Q: How do I determine my hat size?

All of Brixton’s Men's and Women's headwear sizing are based upon the measurements indicated on the Sizing page. To pick your appropriate hat size, measure around your head where you would like the base or brim of the hat to sit in inches or centimeters. If you do not have a soft measuring tape, you can use a piece of string or fabric to then lay against a ruler or standard measuring tape for reference.

Q: My hat doesn’t fit quite right, what do I do?

At this time we do not offer exchanges but will be happy to provide a refund or store credit for any items that don’t work out. A new order can be placed at any time through our website if you'd like a different size, color or style. Please see the Help Center page for further information about our return policy.

If you are in-between sizes, we suggest locating a local hat shop to inquire about adjustments. For hats that are slightly too large, you can also find hat resizers online for purchase. Brixton does not sell hat resizers directly, nor do we offer any hat customization.

Q: How do I determine my size in Brixton apparel?

All of Brixton’s Men's and Women's apparel sizing are based upon the measurements indicated on the Sizing page.


Hat Care

Q: How do I store/care for my Brixton hat?

To keep your Brixton hat in optimal condition and prevent fading, store woven, felt and straw headwear out of direct sunlight (fading will occur if colored felt is exposed to sunlight over time). Stuff the crown of your hat with tissue paper to keep the brim supported when storing over a long period of time.

Some hat brims may bend or warp if not hung up or kept on a flat surface. Felt and straw hats can be re-shaped using steam, however we suggest locating a professional to assist you before trying this at home.

Spot clean your hat with a cloth, dampened with warm water if it becomes soiled. Please do not use any harsh, cleaning chemicals as this may damage the original quality of the hat. Allow to air dry by placing it in an open space. Please do not dry hats by putting in the dryer or using high heat, as this may also damage the quality of the hat.

We do not recommend dry cleaning your hat as some interlinings and brims may become distorted.

Brixton will not be held responsible for replacing hats that are damaged by water, sunlight, soiling or other wear & tear issues caused by the owner. If your hat arrives damaged or defective, please reference our Damages policy for more information on how to proceed.


Damaged & Defective Items

Q: What do I do if my item arrives damaged?

Customer service will gladly assist you with a return or exchange of any item purchased on the Brixton website if it arrives damaged or defective (inventory limitations may apply).

We may require you to send images of the damage or further information. In some cases, we may request that you return the defective product to us before a replacement is sent out to you. Replacements will be provided at the discretion of Brixton.

For damaged or defective items purchased through one of our retailers, please contact the retailer directly.


Gift Options

Q: Does Brixton offer gift options?

At this time, Brixton does not offer gift options for online orders. Packages will be shipped with packing slip (no pricing) and a return form for all orders.